The real risk
Most teams think the risk is staffing numbers. The bigger risk is losing context and decision heuristics that senior operators carry in their heads.
A lightweight retention model
- Record weekly “decision debriefs” from senior staff
- Build role-based runbooks with real scenarios
- Pair junior staff on live incident reviews
KPI to watch
Track “time-to-independent-execution” for new team members. If it drops, your knowledge transfer system is working.